We are supposed to be in Italy. The week before we were to return home, between two weddings, Christmas, and New Year’s, we realized that we had substantially overestimated the number of things we could accomplish in three months, even at a frenetic, positively Southern Californian pace. So we called our Italian airline, AirOne, which as you remember, considers carseats unsafe for children. It appears that AirOne employs one lone Indian customer service agent. It took us a few days to catch him on duty.
When we finally did, he said there was no way he could look up our reservation without a code from Expedia, where we’d purchased the ticket.… Read more